When to call:

• When you want to start the application/pre-qualification process
• When you need to schedule time with Pam
• As soon as you have an accepted offer
• If you have any questions regarding your pre-qualification
• If you need to run payment or cash to close estimates
• For information on locking in your loan rate and when you want to do so

When to call:

• If you have questions after your purchase agreement has been submitted
• To ask which steps are next in the loan process
• For questions about final numbers for closing and any other closing-related questions
• For all questions related to your loan-in-process, after documents are received
• For questions about underwriting conditions needed/required