Are you a current Waterstone Mortgage customer? Visit the In-Process Loans section for support.
have a question about your loan?
We're here to help! View the answers to our most frequently asked questions below.
Because Waterstone Mortgage does not service loans long term, we do not have an online portal for payments or account access. If you have questions regarding your loan account, please contact our customer service team. Once the loan servicing transfers, you can access your account information online with your servicer.
If you can't remember your password, you can reset it.
Please contact us directly for assistance accessing your account.
If you believe that your login information has been compromised, update your password immediately by logging into your account and going to your profile page.
For assistance in this matter, please contact us immediately.
When it’s time to make your first mortgage payment, you have several convenient options:
- Pay online via debit card or ACH. This is the fastest and easiest way to make your monthly mortgage payment, and there is no fee to pay online. As your first payment due date approaches, you will receive an email from Waterstone Mortgage Payment Processing that contains a link to pay online. If you do not receive this email, we likely transferred the service of your loan, and your first payment will be due to your new mortgage servicer. Contact our Customer Service Team at 800.354.1149 if you have any questions or concerns.
- Pay by mail, using the First Payment Letter coupons provided in your closing documents. Please include the payment coupon with your check or money order. If you do not have your payment coupons, please write your Waterstone Mortgage loan number on the memo line of your check and mail to the address below:
Waterstone Mortgage Corporation
N25 W23255 Paul Road
Pewaukee, WI 53072
- Pay by phone via debit card or ACH. Contact our Customer Service team at 800.354.1149. For the ACH payment option, a bank’s routing and checking/savings account number will be required. There is no fee for this service.
If you have any questions regarding your upcoming payment or need additional information, contact the Waterstone Mortgage Customer Service team: