Help Center

have a question about your loan?

We're here to help!  View the answers to our most frequently asked questions below.

In-Process Loans
Will I have access to my loan information online?

Because Waterstone Mortgage does not service loans long term, we do not have an online portal for payments or account access. If you have questions regarding your loan account, please contact our customer service team. Once the loan servicing transfers, you can access your account information online with your servicer.

Will I receive a monthly statement from Waterstone Mortgage?

No, not unless we will be collecting more than two payments. If the servicing hasn’t transferred by the third payment, we will mail you a loan statement. Once your loan transfers, you will begin receiving statements from your new servicer.

How will I know when my loan has been transferred to the servicer?

When the servicing of your loan has transferred, you will receive a notification called “Notice of Assignment, Sale, or Transfer of Servicing Rights” via secure email or by mail. This notification will contain your new servicer’s contact and payment mailing information.

How do I upload documents?

Upoloading documents into our Borrower Portal is an essential part of your home loan. Watch the video below to learn more.

Login Help
I can't access my account. What are my options?

If you are unable to log into your account you can either reset your password, or contact us directly for assistance accessing your account.

What do I do if I don't remember my password?

If you can't remember your password, you can reset it.

I don't have access to my email address anymore. Can I still access my account?

Yes, you can access your account by logging in with the email address you used to create the account or username. Once logged in you can update your email address on file.

I don't remember my email address or my username. How do I access my account?

Please contact us directly for assistance accessing your account.

I'm concerned my login information might have been stolen. What do I do?

If you believe that your login information has been compromised, update your password immediately by logging into your account and going to your profile page.

For assistance in this matter, please contact us immediately.  

Making Payments
How do I make my first mortgage payment?

When it’s time to make your first mortgage payment, you have several convenient options:

  • Pay online via debit card or ACH. This is the fastest and easiest way to make your monthly mortgage payment, and there is no fee to pay online. As your first payment due date approaches, you will receive an email from Waterstone Mortgage Payment Processing that contains a link to pay online. If you do not receive this email, we likely transferred the service of your loan, and your first payment will be due to your new mortgage servicer. Contact our Customer Service Team at 800.354.1149 if you have any questions or concerns.
  • Pay by mail, using the First Payment Letter coupons provided in your closing documents. Please include the payment coupon with your check or money order. If you do not have your payment coupons, please write your Waterstone Mortgage loan number on the memo line of your check and mail to the address below:

    Waterstone Mortgage Corporation
    ATTN: Servicing
    N25 W23255 Paul Road
    Pewaukee, WI 53072
  • Pay by phone via debit card or ACH. Contact our Customer Service team at 800.354.1149. For the ACH payment option, a bank’s routing and checking/savings account number will be required. There is no fee for this service.

If you have any questions regarding your upcoming payment or need additional information, contact the Waterstone Mortgage Customer Service team:
Available Monday through Friday, 9:00 a.m. — 5:00 p.m. CT.

Can I set up automatic payments?

Auto pay can be set up once your loan transfers to its long-term servicer.