Online Privacy and Security
We pledge to use and share any information that we collect from or about our customers in accordance with Waterstone’s Consumer Privacy Notice, which provides choices regarding our use and sharing of information.
Information We Collect
Waterstone collects two types of information when consumers visit our Website: “Personally Identifiable Information” and “Non-Personally Identifiable Information.” Together, both of these are referred to in this Policy as “Information."
Personally Identifiable Information is information that can reasonably identify the borrower, such as your name, mailing address, telephone number, e-mail address, Social Security number, or any other account information. We may also collect and store information consumer’s share with us about other people (for example, co-borrowers). Non-Personally Identifiable Information is information that cannot directly or indirectly identify the consumer, such as demographic information about consumer’s online activity on our Website.
How We Collect Your Information
From Consumer: Waterstone collects Information the consumer directly provides such Information to us in connection with obtaining our services. The consumer may choose not to provide Waterstone with certain information; however, Waterstone identifies what information is required to fulfill a request for service. If the consumer chooses not to provide mandatory information, Waterstone may not be able to provide the service being requested.
From Other Sources: Waterstone may also collect information about consumers from other sources, such as credit reports pulled upon the borrower’s authorization.
Automatically: Waterstone may collect Information from the consumer automatically by tracking usage data and using other technologies. For example, Waterstone may send “cookies” to a consumer’s computer. “Cookies” are text files of information that are stored on the consumer’s computer. Cookies help identify the consumer as a unique customer and stores personal preferences and technical information. Cookies allow us to collect information such as the type of browser, which pages are viewed, which webpages are visited, which pages linked the consumer to our site, and which link, if any, the consumer follows off of our Website. We use this information to personalize the borrower experience, enhance security, facilitate navigation, and to display material more efficiently. Most browsers automatically accept cookies, but the borrowers can usually modify your browser setting to decline cookies if preferred.
Waterstone may also use web beacons, pixel tags, clear GIFs and other technologies to track consumer’s online movements. These are small pieces of data that are embedded in images on our Website.
How We Respond to Do-Not-Track ("DNT") Signals
DNT is the concept that has been promoted by regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites. Most browsers provide a DNT option that relies on a technology known as a DNT header that sends a signal to websites' visited by the browser user about the user's DNT preference.
Waterstone does not currently does not respond to DNT signals in browsers because it does not track individual members across the web. Waterstone does not authorize the collection of personally identifiable information from consumers through advertising technologies.
How We Use Information
Waterstone uses consumer Information to better understand online activity to improve our Website offerings, to reconstruct activity from a user’s previous session, and for troubleshooting and issue resolution purposes. We may also use this data to provide you a more personalized online experience, to provide consumers with assistance with support, and to send you special offers, product and service updates, or other promotional materials that are relevant and personalized.
Waterstone does not allow third parties to display advertisements on our Website; however, our Website contains links to other websites owned and operated by third parties. Waterstone does not control and is not responsible for the privacy practices of these third parties.
Waterstone may use consumer’s information to communicate regarding services or products that may be of interest to the consumer, to deliver the consumer the services or products requested, to manage the customer relationship, to provide the consumer with support, and to research and analyze the consumer’s use of our services or products. Waterstone may also use this information to allow consumers to participate in surveys, contests and similar promotions, and to administer such promotions.
Waterstone may also use your Information to optimize our services or products, to manage our business, and to measure the overall effectiveness of our business as it relates to online content, advertising, programming, and other activities.
Service Providers: Waterstone may also supply consumer Information, on a strictly confidential basis, to service providers, such as title companies, appraisers, credit reporting services, etc., who assist us in qualifying, processing, closing and servicing your loan. By submitting a loan application or a request to be pre-approved, the borrower authorizes us to share their credit report only to process their loan application.
Legal Disclosures: In some instances, Waterstone may use or disclose consumer information to detect, investigate and prevent fraudulent activities or other activities that may violate our policies or be illegal. Waterstone also may disclosure information to comply with a legal process, such as a court order, subpoena, search warrant, or law enforcement request. Waterstone will not share personal information with non-affiliates, except under limited circumstances.
Protecting Your Information
Waterstone takes appropriate security measures that comply with federal law and industry standards to help safeguard your Information from unauthorized access and disclosure, such as Secure Sockets Layer (SSL) encryption for online sessions, secure websites, network firewalls, and dedicated security teams and secured files and buildings. Nevertheless, because no system can be completely secure, Waterstone does not promise, and the consumer should not expect, that information, searches or other communications will always remain secure.
Waterstone will never ask you for sensitive information, such as your Social Security number, via e-mail. In certain telephone and in-person transactions we may ask for consumer’s full Social Security number, account number or other information to verify your identity before conducting the transactions being requested.
This Policy is intended to cover collection of information on our Website from residents of the United States. If consumers are visiting our Website from outside the United States, please be aware that your Information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in other countries. By using our Website, consumers understand that their Information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Waterstone does not knowingly solicit data from or market to children under the age of thirteen (13) without parental consent. For additional information regarding the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission’s website.
Changes to this Policy
Waterstone may update this Policy from time to time with respect to how we use and/or share consumers Information. This Policy will reflect the date it was last updated and any revisions or updates to this Policy will become effective when the revised Policy is posted on our Website. The consumers continued use of our Website will signify your acceptance to the terms of the updated and revised Policy.
Updating Your Communication Preferences and Contacting Us
Credit reporting agencies may share the borrower’s Information with other companies when applying for a home loan.
Waterstone may provide you the opportunity to subscribe to e-mail newsletters and other communications. You may unsubscribe by following the instructions provided in each e-mail newsletter. Similarly, if at any time you do not wish to continue to receive communications from Waterstone or its associated third parties' communications, you may modify your preferences by accessing the website provided to you upon submission of you initial application or inquiry.
If you have submitted a loan request application or an application for pre-approval with us, you can update your Information by through the Website provided to you after the submission of your application. Federal and state regulations require that we store completed loan requests for various periods of time. In order to comply with these requirements, we may be unable to delete your Information from our database until the expiration of the applicable period.
If you have any questions about this Policy or our information-handling practices, please contact us.