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Customer Service

Once your loan closes, the servicing of your loan will eventually transfer. This transfer can happen before or after your first payment is due. You will receive notification via email that contains the Notice of Assignment, Sale or Transfer of Servicing Rights. This notification will contain your new servicer’s contact and payment mailing information.

If you have any questions, please contact the Waterstone Mortgage Customer Service team:

TOLL: 800.354.1149
CustomerService@WaterstoneMortgage.com
M-F 9:00AM – 5:00PM CT

Home Office

17950 West Corporate Drive, Suite 100
Brookfield, WI 53045
262.691.9300
Info@WaterstoneMortgage.com

Waterstone Mortgage Corporate Headquarters

Accounting

AccountsPayable@WaterstoneMortgage.com

Senior couple looking at home financial numbers

Verifications of Employment

For verifications of employment (VOEs), please contact HR@WaterstoneMortgage.com.

Hours of Operation

Monday – Friday, 8:00 a.m. – 4:00 p.m.

Note: Hours at branch locations may vary. Find a branch in your area to learn more.

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