Jonell is our pre-approval specialist! Her job is to assist new customers with beginning and completing their pre-approval, and she acts as a concierge for our clients who are “Pre-Approved and Looking” for that perfect home. She is also a resident expert in setting up refinance files. Jonell will work closely with you from the moment you start your application until its “go time” your loan.

Lauren is our “Contract to Close” specialist. She gets your file from Jonell and prepares your loan disclosures, provides an updated list of documentation to complete your file, and gets your loan package ready for its next steps. In many cases, Lauren will submit your loan directly to underwriting; in other cases, she may submit it to the processor first. We have custom-tailored this portion of the process to ensure the timing and details of your loan are handled as quickly as possible. Lauren will communicate with you from “go time” until “close time” to ensure you’re well taken care of, communicated with, and have all your questions answered through closing.