Online Privacy and Security

Waterstone Mortgage Corporation (“Waterstone”) is committed to keeping its website visitors informed of its privacy and security practices and policies. This “Online Privacy Policy” (the “Policy”), explains how information collected through (our “Website”) is treated, used and shared.

This Policy does not govern our privacy practices offline or with respect to information that is not provided or collected through our Website.

We pledge to use and share any information that we collect from or about our customers in accordance with Waterstone’s Consumer Privacy Notice, which provides choices regarding our use and sharing of information. For additional information on this Policy or our privacy practices generally, please contact us directly with your questions.

Information We Collect

Waterstone collects two types of information from you when you visit our Website: “Personally Identifiable Information” and “Non-Personally Identifiable Information.” Together, both of these are referred to in this Policy as “Information.”

Personally Identifiable Information is information that can reasonably identify you, such as your name, mailing address, telephone number, e-mail address, Social Security number, or any other account information. We may also collect and store information you share with us about other people (for example, co-borrowers). Non-Personally Identifiable Information is information that cannot directly or indirectly identify you, such as demographic information about your online activity on our Website.

How We Collect Your Information

From You: Waterstone collects Information when you directly provide such Information to us in connection with obtaining our services. You may choose not to provide Waterstone with certain information; however, Waterstone identifies what information is required to fulfill a request for service. If you chose not to provide mandatory information, Waterstone may not be able to provide you the service you are requesting.

From Other Sources: Waterstone may also collect information about you from other sources, such as credit reports pulled upon your authorization.

Automatically: Waterstone may collect Information from you automatically by tracking usage data and using other technologies.

For example, Waterstone may send “cookies” to your computer. “Cookies” are text files of information that are stored on your computer. Cookies help identify you as a unique customer and store your personal preferences and technical information. Cookies allow us to collect information such as the type of browser you are using, which pages you view, which webpages you visit, which pages linked you to our site, and which link, if any, you follow off of our Website. We use this information to personalize your experience, enhance security, facilitate navigation, and to display material more efficiently. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Every browser is different, so please check your browser settings to determine the correct way to adjust your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient.

Waterstone may also use web beacons, pixel tags, clear GIFs and other technologies to track your online movements. These are small pieces of data that are embedded in images on our Website. We may use these technologies to bring together your Information.

How We Use Information

Waterstone uses your Information to better understand online activity to improve our Website offerings, to reconstruct activity from a user’s previous session, and for troubleshooting and issue resolution purposes. We may also use this data to provide you a more personalized online experience, to provide you with assistance with support, and to send you special offers, product and service updates, or other promotional materials that are relevant and personalized.

Waterstone does not allow third parties to display advertisements on our Website; however, our Website contains links to other websites owned and operated by third parties. Waterstone does not control and is not responsible for the privacy practices of these third parties.

Waterstone may use your Information to communicate regarding services or products that may be of interest to you, to deliver you the services or products requested, to manage your customer relationship, to provide you with support, and to research and analyze your use of our services or products. Waterstone may also use your Information to allow you to participate in surveys, contests and similar promotions, and to administer such promotions.

Waterstone may also use your Information to optimize our services or products, to manage our business, and to measure the overall effectiveness of our business as it relates to online content, advertising, programming, and other activities.

Service Providers: Waterstone may also supply your Information, on a strictly confidential basis, to service providers, such as title companies, appraisers, credit reporting services, etc., who assist us in qualifying, processing, closing and servicing your loan. By submitting a loan application or a request to be pre-approved, you authorize us to share your credit report only to process your loan application.

Legal Disclosures: In some instances, Waterstone may use or disclose your Information to detect, investigate and prevent fraudulent activities or other activities that may violate our policies or be illegal. Waterstone also may disclosure your Information to comply with a legal process, such as a court order, subpoena, search warrant, or law enforcement request.


Waterstone will not share your personal information with non-affiliates, except under limited circumstances.

Protecting your Information:

Waterstone takes appropriate security measures that comply with federal law and industry standards to help ,Psafeguard your Information from unauthorized access and disclosure, such as Secure Sockets Layer (SSL) encryption for online sessions, secure websites, network firewalls, and dedicated security teams and secured files and buildings. Nevertheless, because no system can be completely secure, Waterstone does not promise, and you should not expect, that your Information, searches or other communications will always remain secure. You should also take care with how you handle and disclose your personal information. Please refer to the Federal Trade Commission’s website for additional information about how to protect yourself against fraud and identity theft.

Waterstone will never ask you for your sensitive information, such as your Social Security number, via e-mail. If you receive an e-mail requesting such information, be suspicious of the request and promptly contact us to report the suspicious activity. In certain telephone and in-person transactions we may ask for your full Social Security number, account number or other information to verify your identity before conducting the transactions you have requested.

This Policy is intended to cover collection of information on our Website from residents of the United States. If you are visiting our Website from outside the United States, please be aware that your Information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our Website, you understand that your Information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

Child Privacy

Waterstone does not knowingly solicit data from or market to children under the age of thirteen (13) without parental consent. For additional information regarding the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission’s website

Changes to this Policy

Waterstone may update this Policy from time to time with respect to how we use and/or share your Information. Waterstone encourages you to review the Policy periodically to ensure that you understand how we collect, use and share Information. This Policy will reflect the date it was last updated and any revisions or updates to this Policy will become effective when the revised Policy is posted on our Website. Your continued use of our Website will signify your acceptance to the terms of the updated and revised Policy.

Updating Your Communication Preferences and Contacting Us

Credit reporting agencies may share your Information with other companies when you apply for a home loan. This may cause you to receive communications you did not ask for, offering credit cards, refinancing or other loan products. You can stop these calls and e-mails by opting out of these prescreened credit offers. Simply call (888) 567-8688 or visit

Waterstone may provide you the opportunity to subscribe to e-mail newsletters and other communications. You may unsubscribe by following the instructions provided in each e-mail newsletter. Similarly, if at any time you do not wish to continue to receive communications from Waterstone or its associated third parties' communications, you may modify your preferences by accessing the website provided to you upon submission of you initial application or inquiry.

If you have submitted a loan request application or an application for pre-approval with us, you can update your Information by through the Website provided to you after the submission of your application. Federal and state regulations require that we store completed loan requests for various periods of time. In order to comply with these requirements, we may be unable to delete your Information from our database until the expiration of the applicable period.

If you have any questions about this Policy or our information-handling practices, please contact us by e-mail or postal mail as follows:

Waterstone Mortgage Corporation
N25 W23255 Paul Road
Pewaukee, WI 53072
Click here to view Waterstone’s Consumer Privacy Notice